At Kaladee, we want every piece to reach you in perfect condition and on time. Please read our shipping, return, and refund guidelines below.

Shipping Information

• Orders are processed within 2–4 business days after confirmation.
• Standard delivery typically takes 5–10 business days depending on your location.
• You will receive a tracking number via email once your order is dispatched.
• Bridal and custom orders may require additional processing time; estimated timelines will be shared at the time of order.

International Shipping

We ship to select international destinations. Delivery times and charges vary by country and will be calculated at checkout. Customers are responsible for any customs duties or import taxes applicable in their country.

Return Policy

Return Eligibility

• Returns are accepted within 7 days of delivery for unused, unwashed items with original tags attached.
• Bridal wear, customized outfits, and made-to-order pieces are final sale and not eligible for return, unless the item arrives damaged or defective.
• Items must be returned in their original packaging.
• Return shipping charges must be borne by the customer, unless the item was received damaged or defective.

How to Initiate a Return

To start a return, please contact our support team with your order number and reason for return. Once approved, we will share instructions for shipping the item back to us.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund promptly.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or style, please return the eligible item for a refund and place a new order.

Refund Policy

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7–10 business days to your original method of payment.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or card provider, as processing times may vary. If you still have concerns, contact our support team and we'll be happy to help.

Partial Refunds

In certain cases, partial refunds may be granted for items not returned in their original condition, missing accessories, or damage not caused by us.

Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

Need Help?

For any shipping, return, or refund-related queries, please reach out through our Contact Us page and our team will assist you promptly.