At Kaladee, customer satisfaction matters to us. Please review our return and refund policy below.
Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags/labels intact.
- [List any non-returnable categories here, e.g. innerwear, perishables, customized items, sale items]
How to Initiate a Return
- Email us at kaladee.com@gmail.com within 7 days of delivery, with your order number and reason for return.
- Our team will confirm eligibility and share return instructions.
- Pack the item securely and ship it back as per the instructions provided.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [X] business days.
- For international orders, refunds may take longer depending on banking/currency conversion timelines.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging, and we will arrange a replacement or refund at no extra cost.
Return Shipping Costs
- Domestic returns: [specify who bears the shipping cost — customer or Kaladee]
- International returns: Customers are responsible for return shipping costs and any customs duties, unless the item was defective or incorrect.
Contact Us
Email: kaladee.com@gmail.com Website: https://kaladee.com/
Contact us at {email} for questions related to refunds and returns.